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28andsharedbranchingservicestocreditunions.InAustraliaCuscalLimiteddoesthesame.AMERICANUNIONMOVEMENTSmalllocalunionswithonlyafewhundredmembersox1aerfullservicesbecausebehindeachisasharedservicecentrethatprovidesthemwithmembershipprocessingcollec-onofduesspecialistlegaladviceforemployeecontractnego-a-onsnewsle.erproduc-ondiscountdealsetc.LARGECORPORATIONSConglomeratessuchasGeneralElectricsox1eenpooltheirsupportservicese.g.recruitmentandtrainingpayrollandleaveprocessingbulkpurchasingenvironmentalandlegaladvicex1bnancialtransac-onprocessingtofreeuptheirautonomousbusinessunitstoconcentrateontheircoreopera-ons.BUSINESSRIVALSViproco-ownedbytheCommonwealthBankNa-onalAustraliaBankandWestpacwasformedin2005tojointlyprocesschequesonbehalfofitsowners.Theconsor-umoutsourceditsopera-onstox1bnancialinforma-onservicescompanyFiservInc.ina600million12-yeardeal.Itclaimsthissharedservicearrangementreducedcostsimprovedfraudpreven-onandsavedcapitalinvestmentassociatedwithchequeprocessing.GOVERNMENTDEPARTMENTSWithintheNSWGovernmentseveralsmalldepartmentsbandedtogetherin1997tobuytheiradministra-vesupporte.g.recordsaccommoda-onpurchasingx1deetmanagementHRx1bnancialmanagementetc.fromaCentralCorporateServicesUnitlocatedintheDepartmentofWorksandServices.Otherintra-governmentsharedservicecentresmushroomedthereax1eer.Inmid-2009theNSWGovernmentrestructureditsgeneralgovernmentagenciesinto13clustersandfor8ofthemdecidedtomergethefollowingback-ox1ccefunc-ons-FinanceHumanResourcesManagementIndustrialRela-onsOccupa-onalHealthandSafetyInforma-onTechnologyandCommunica-onsContractsandProcurementGovernanceandRiskExecu-veServicesRecordsandKnowledgeManagementPropertyFacili-esandFleetManagementandOpera-onalAssetManagement.Thefunc-onsofx1deetpropertyandprocurementmanagementhavebeenconductedgovernmentwideformanyyears.AnindependentGovernmentChiefInforma-onOx1ccerwasx1brstappointedin2007.Whereacommunitywantedasmallercouncilforbe.erplacemanagementofitsservicesandinfrastructuresuchacontractmodelwouldallowmunicipalcouncilstosplinteralongprecinctlineswithoutsacrix1bcingeconomiesofscaleandscope.Indeedacommunitycontractcouncilwouldbearsomeresemblancetoastrataandcommunity-tleownersx19corpora-onthatusedabodycorporateservicesecretariattoplanandengageitsservicesfromexternalproviderssuchasasharedservicescentrejointlyownedwithotherbodycorporatesandoravarietyofotherspecialistservicesprovidersservingmul-pleclients.Themaindix1aerencewiththebodycorporateanalogywouldbethatThecouncilchamberwouldremainapoli-calbodyrequiredtoservicethesocialenvironmentalandeconomicneedsofthewidercommunityratherthanjustfocusonpropertymanagementThecouncilx19ssecretariatwouldremainapublicserviceorganisa-onaccountabletoelectedcouncillorsandTheSSCwouldbeacommercialcoopera-veusingac-vitybasedcos-ngtopriceitsservicesandexceptforplanningpanelssubjecttomarketcontestabilityax1eerx1bveyears.Cri-caltoestablishingcommunitycontractcouncilsistheconceptofasharedservicecentreSSC.Hereareexamplesofsuchcentresusedinnot-for-prox1btorganisa-onsprivateenterpriseandstategovernment.CREDITUNIONMOVEMENTIndependentshopfrontsox1aersophis-catedx1bnancialservicesbecausetheyarelinkedtoasharedservicecentrethatactsastheirbankraisetheirx1bnanceprocesstheirmortgagesservicetheirATMsetc.ForexampleCO-OPFinancialServicesthelargestcreditunionownedinterbanknetworkintheUSAprovidesanATMnetworkIfotherspheresofprivateandgovernmentac-vitycanachieveex1cciencieswithoutamalgama-ngexis-ngindependentopera-onssurelythesamecanbedoneinlocalgovernment.Otherexamplesofsharedservicecentresinthepublicandprivatesectorsareprovidedintheboxbelowright19.Italsoshowstheclaimedbenex1btsfromcentralisingback-ox1cceac-vi-es.19h.pwww.dpc.nsw.gov.au__dataassetspdf_x1ble000397572100715_Blue_Print_for_Corporate_and_Shared_Services_in_the_NSW_Government.pdfpage7PART2THELOCALGOVERNMENTSECTOR